TY  - BOOK
AU  - Chang,Richard Y.
AU  - Kelly,P.Keith
TI  - Satisfying internal customers first: a practical guide to improving internal and external customer satisfaction 
U1  - 658.8 20
PY  - 1994///
CY  - Irvine, Calif.
PB  - Richard Chang Associates
KW  - Customer services
KW  - Consumer satisfaction
KW  - Job satisfaction
KW  - Personnel management
ER  -