Chang, Richard Y. <br/><br/>
Improving through benchmarking :  a practical guide to achieving peak process performance / 
Richard Y. Chang, P. Keith Kelly. 
 - Irvine, Calif. :  Richard Chang Associates, Publications Division,  c1994. 
 - vii, 106 p. :  ill. ;  26 cm. 
 - Quality improvement series .
<br/><br/><label>ISBN: </label>0749416556 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)
<br/><br/><label>Dewey Class. No.: </label>658.4  / CHI 1994