TY  - BOOK
AU  - Chang,Richard Y.
AU  - Kelly,P.Keith
TI  - Improving through benchmarking: a practical guide to achieving peak process performance 
SN  - 0749416556
U1  - 658.4 
PY  - 1994///
CY  - Irvine, Calif.
PB  - Richard Chang Associates, Publications Division
KW  - Benchmarking (Management)
ER  -