TY - BOOK AU - Hale,Judith A. TI - Performance-based management: what every manager should do to get results SN - 0787960365 U1 - 658.4012 PY - 2004/// CY - San Francisco PB - Pfeiffer KW - Management by objectives KW - Performance KW - Supervision of employees N1 - Includes bibliographical references and index; How leaders set the direction -- How to provide direction -- How to set expectations -- How to identify behaviors that lead to performance -- How to use orientations and training effectively -- How to use job aids to support performance -- How to make giving feedback less painful -- How to recognize and reward people ER -