Das, Ranjan.
Strategic management of services : framework and cases /
Ranjan Das.
- Delhi ; New York : Oxford University Press, 1997.
- xii, 435 p. : ill. ; 23 cm.
Includes bibliographical references.
0195641701
Service industries--Management.--India
Service industries--Management--Case studies.--India
658.4012 / DAS 1997