TY  - BOOK
AU  - Das,Ranjan
TI  - Strategic management of services: framework and cases 
SN  - 0195641701
U1  - 658.4012 
PY  - 1997///
CY  - Delhi, New York
PB  - Oxford University Press
KW  - Service industries
KW  - India
KW  - Management
KW  - Case studies
N1  - Includes bibliographical references
ER  -