TY  - BOOK
AU  - Carter,Wendy
TI  - Customer Care
SN  - 8175540400
U1  - 658.312404 
PY  - 1996///
CY  - New Delhi
PB  - Harvridge Consulting Group
KW  -  Customer relations
KW  - Handbooks
KW  - manuals
KW  - Customer services
N1  - Include Index
ER  -