Drummond, Helga. The t.q.m. movement : What total quality management is really all about ! / Helga Drummond. - New delhi : Ubs publishers distribution ltd., 1992. - 152 p. : 24 cm. ISBN: 8174760008 Subjects--Topical Terms: Total quality management. Dewey Class. No.: 658.5 / DRT 1992