Vilanilam , John V . More effective communication : a manual for professionals / John V Vilanilam . - New Delhi ; Thousand Oaks, Calif. : Response Books, 2000. - 238 pages : illustrations ; 23 cm. Includes Index ISBN: 8170368316 9788170368311 8170368308 Subjects--Topical Terms: Business communication.communication Dewey Class. No.: 658.45 / VIM 2000