TY  - BOOK
AU  - Rao,Ashok
TI  - Total quality management: a cross functional perspective 
SN  - 0471108049 (cloth : acidfree paper)
U1  - 658.562 20
PY  - 1996///
CY  - New York
PB  - Wiley
KW  - Total quality management
N1  - Includes bibliographical references and indexes
ER  -