Oakland, John S. Cases in total quality management / John S. Oakland and Leslie J. Porter. - Oxford ; Boston : Butterworth-Heinemann, 1994. - xxii, 271 p. : ill. ; 25 cm. Includes bibliographical references and index. ISBN: 0750615656 LCCN: 93034170 Subjects--Topical Terms: Total quality management--Case studies. Dewey Class. No.: 658.562 / OAC 1994