TY - BOOK AU - Plsek,Paul E. TI - Creativity, innovation, and quality SN - 0873894049 (alk. paper) U1 - 658.562 21 PY - 1997/// CY - Milwaukee, Wis. PB - ASQ Quality Press KW - Creative ability in business KW - Technological innovations KW - Total quality management N1 - Includes bibliographical references (p. 291-301) and index ER -