TY - BOOK AU - Omachonu,Vincent K. AU - Ross,Joel E. AU - Swift,J.A. TI - Principles of total quality SN - 1574443267 (alk. paper) U1 - 658.562 22 PY - 2004/// CY - Boca Raton, Fla. PB - CRC Press KW - Total quality management KW - Quality control KW - Standards N1 - Rev. ed. of: Principles of total quality. 2nd ed. / J.A. Swift, Joel E. Ross, Vincent K. Omachonu; Includes bibliographical references and index ER -