Abromovitz, Hedy Gruenebaum. <br/><br/>
Insuring quality :  how to improve quality, compliance, customer service, and ethics in the insurance industry / 
Hedy Abromovitz, Les Abromovitz. 
 - Boca Raton, Fla. :  St. Lucie Press,  c1998. 
 - ix, 217 p. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>1574441507 
<br/><br/><label>LCCN: </label>97227877  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Insurance companies--Management.<br/>Insurance--Marketing.<br/>Quality assurance.
<br/><br/><label>Dewey Class. No.: </label>368.812  / ABI 1998