TY  - BOOK
AU  - Zairi,Mohamed
TI  - TQM-based performance measurement: practical guidelines 
SN  - 0946655529 (pbk.)
U1  - 658.562 20
PY  - 1992///
CY  - Letchworth, Hertfordshire, England
PB  - Technical Communications
KW  - Industrial productivity
KW  - Measurement
KW  - Performance standards
KW  - Total quality management
N1  - Includes bibliographical references (leaf 74-75)
ER  -