Fliehman, Deborah G.,  1953- <br/><br/>
Customer retention through quality leadership :  the Baxter approach / 
Deborah G. Fliehman, David D. Auld. 
 - Milwaukee, Wis. :  ASQC Quality Press,  c1993. 
 - xii, 233 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 221-224) and index. 
<br/><br/><label>ISBN: </label>0873891678 (alk. paper) 
<br/><br/><label>LCCN: </label>92029575  
<br/><br/><label>Subjects--Corporate Names: </label><br/>Baxter Healthcare Corp.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction--Case studies.--United States<br/>Customer relations--Case studies.--United States<br/>Quality of products--Case studies.--United States
<br/><br/><label>Dewey Class. No.: </label>658.812  / FLC 1993