TY  - BOOK
AU  - Gerson,Richard F.
TI  - Measuring customer satisfaction
SN  - 0749412593
AV  - HF5415.5 .G46 1993
U1  - 658.812 20
PY  - 1993///
CY  - Menlo Park, Calif.
PB  - Crisp Publications
KW  - Consumer satisfaction
KW  - Customer services
KW  - Evaluation
N1  - INCLUDES INDEX
ER  -