TY  - BOOK
AU  - Kelemen,Mihaela
TI  - Managing quality: managerial and critical perspectives 
SN  - 0761969039
AV  - HD62.15 .K453 2003
U1  - 658.4013 21
PY  - 2003///
CY  - London, Thousand Oaks
PB  - SAGE Publications
KW  - Total quality management
KW  - Great Britain
KW  - Case studies
N1  - Includes bibliographical references (p. [186]-199) and index
UR  - http://www.loc.gov/catdir/enhancements/fy0657/2003278826-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0657/2003278826-t.html
ER  -