Making quality work : a leadership guide for the results-driven manager/
George Labovitz, Yu Sang Chang, Victor Rosansky.
- 1st ed.
- New York, NY : HarperBusiness, 1993.
- vii, 198 p. : ill. ; 25 cm.
Includes bibliographical references (p. 191) and index.
0887305822 :
92053330
Total quality management. Consumer satisfaction. Leadership.