TY  - BOOK
AU  - Bolton,Robert
TI  - People skills: how to assert yourself, listen to others, and resolve conflicts 
T2  - A Spectrum book
SN  - 0136557791
AV  - HM132 .B65
U1  - 301.11 
PY  - 1979///
CY  - Englewood Cliffs, N.J.
PB  - Prentice-Hall
KW  - Interpersonal relations
KW  - Interpersonal communication
N1  - Includes bibliographical references and index
ER  -