Kumar, Lekha Fresh Fingerprints : Cases of Innovations in Public Srevice Delivery / Lekha Kumar & Anjali Kumar - New Delhi : Tata McGraw Hill Education Private Limited , 2012 - 238 p. ; 24 cm. ISBN: 13:9781259027826 Subjects--Topical Terms: Public Service Dewey Class. No.: 361.37 / KUF 2012