TY  - BOOK
AU  - Zlatos,Christy
TI  - Coming of age in reference services: a case history of the Washington State University Libraries 
SN  - 0789006669
U1  - 027.0979739 
PY  - 1999///
CY  - New York
PB  - Haworth Press
KW  - Washington State University
KW  - Libraries
KW  - Academic libraries
KW  - Reference services
KW  - Washington (State)
KW  - Pullman
KW  - Case studies -- Reference services
KW  - United States
KW  - Case studies
N1  - "Co-published simultaneously as The reference librarian, number 64, 1999."; Includes bibliographical references and index
ER  -