Advancing quality : total quality management in the National Health Service /
Richard Joss and Maurice Kogan.
- Buckingham ; Bristol, PA, USA : Open University Press, 1995.
- vi, 215 p. : ill. ; 24 cm.
- Health services management .
Includes bibliographical references (p. [202]-206) and index.
0335193951 (pbk.) 033519396X (hb)
95015493
National Health Service (Great Britain)
Medical care--Quality control.--Great Britain National health services--Great Britain. Total quality management. Total Quality Management--methods. State Medicine--organization & administration. State Medicine--organization & administration--Great Britain.