TY  - BOOK
AU  - Wheatcroft,Peter
ED  - British Computer Society.
TI  - World class IT service delivery
SN  - 1902505824 (pbk.)
U1  - 004 22
PY  - 2008///
CY  - Swindon, U.K.
PB  - BCS
KW  - Information technology
KW  - Management
KW  - Computer technical support
KW  - Computer service industry
N1  - Includes bibliographical references (p. 159) and index
ER  -