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1.
Measuring customer satisfaction / Richard F. Gerson.

by Gerson, Richard F.

Series: Fifty-Minute seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Menlo Park, Calif. : Crisp Publications, c1993Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.812 GEM 1993.

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2.
Facilitation skills for team leaders / Donald Hackett and Charles L. Martin.

by Hackett, Donald W, 1945- | Martin, Charles L.

Series: Fifty-Minute seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Menlo Park, Calif. : Crisp Publications, c1993Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.4036 HAF 1983.

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