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1.
ISO 9000 quality system assessment handbook / David Hoyle.

by Hoyle, David.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Butterworth Heinemann, 1996Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 657.452 HOI 1996.

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2.
Empowerment : HR strategies for service excellence / Conrad Lashley.

by Lashley, Conrad.

Series: The hospitality, leisure and tourism seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Butterworth/Heinemann, 2001Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (2)Call number: 658.3 LAE 2002, ...

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3.
ISO 9000 quality systems handbook / David Hoyle.

by Hoyle, David.

Edition: 3rd ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Oxford ; Boston : Butterworth-Heinemann, 1998Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.562 HOI 1998.

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