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1.
Strategic management of services : framework and cases / Ranjan Das.

by Das, Ranjan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi ; New York : Oxford University Press, 1997Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.4012 DAS 1997.

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2.
Moving people to deliver services / Aaditya Mattoo and Antonia Carzaniga, editors.

by Mattoo, Aaditya | Carzaniga, Antonia | World Bank.

Series: Trade and development seriesMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: Washington, DC : A copublication of the World Bank and Oxford University Press, c2003Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 330 WOM 2003.

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