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	1.	Continuous improvement tools : a practical guide to achieve quality results / Richard Y. Chang, Matthew E. Niedzwiecki. by Chang, Richard Y \| Niedzwiecki, Matthew E. Series: Quality improvement series \| A Practical guidebookMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, Calif. : Richard Chang Associates, Publications Division, c1998Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (2)Call number: 658.01 CHC 1998, ... Place hold Request article Add to cart (remove)
	2.	Succeeding as a self-managed team : a practical guide to operating as a self-managed work team / Richard Y. Chang, Mark J. Curtin. by Chang, Richard Y \| Curtin, Mark J. Series: Quality improvement seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, Calif. : R. Chang Associates, c1994Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.409 CHS 1994. Place hold Request article Add to cart (remove)
	3.	Continuous process improvement : a practical guide to improving processes for measurable results / Richard Y. Chang. by Chang, Richard Y. Series: Quality improvement series \| A Practical guidebookMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, Calif. : R. Chang Associates, c1993Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.42 CHC 1994. Place hold Request article Add to cart (remove)
	4.	No cover image available Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. by Chang, Richard Y \| Kelly, P. Keith. Series: Quality improvement series \| A practical guidebookMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, Calif. : Richard Chang Associates, c1994Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.8 CHS 1994. Place hold Request article Add to cart (remove)
	5.	Improving through benchmarking : a practical guide to achieving peak process performance / Richard Y. Chang, P. Keith Kelly. by Chang, Richard Y \| Kelly, P. Keith. Series: Quality improvement seriesMaterial type: Text; Format: print ; Literary form: Not fiction Publication details: Irvine, Calif. : Richard Chang Associates, Publications Division, c1994Availability: Items available for loan: Bangladesh Public Administration Training Centre Library (1)Call number: 658.4 CHI 1994. Place hold Request article Add to cart (remove)

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