| 000 | 00831cam a2200229 a 4500 | ||
|---|---|---|---|
| 005 | 20181210004350.0 | ||
| 008 | 020103m20022001enka b 001 0 eng | ||
| 020 | _a0750652446 | ||
| 040 |
_aDLC _cDLC _dBD-DhBPA |
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| 082 | 0 | 0 |
_a658.3 _bLAE 2002 |
| 100 | 1 |
_aLashley, Conrad. _957459 |
|
| 245 | 1 | 0 |
_aEmpowerment : _bHR strategies for service excellence / _cConrad Lashley. |
| 260 |
_aOxford ; _aBoston : _bButterworth/Heinemann, _c2001. |
||
| 300 |
_axvii, 300 p. : _bill. ; _c24 cm. |
||
| 440 | 4 |
_aThe hospitality, leisure and tourism series _957460 |
|
| 504 | _aIncludes bibliographical references (p. [277]-293) and index. | ||
| 590 | _amizan | ||
| 650 | 0 |
_aService industries _xManagement. _957461 |
|
| 650 | 0 |
_aService industries _xQuality control. _957462 |
|
| 650 | 0 |
_aCustomer services _xManagement. _957463 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c19730 _d19730 |
||