| 000 | 00984cam a22002534a 4500 | ||
|---|---|---|---|
| 005 | 20181210010730.0 | ||
| 008 | 990104s1999 ii a b 001 0 eng | ||
| 010 | _a 99011084 | ||
| 020 | _a0761993053 (cloth) | ||
| 020 | _a0761993061 (pbk.) | ||
| 040 |
_aDLC _cDLC _dBD-DhBPA |
||
| 082 | 0 | 0 |
_a658.4013 _221 _bMUM 1999 |
| 100 | 1 |
_aMurthy, D. B. N. _d1932- _970573 |
|
| 245 | 1 | 0 |
_aManaging quality : _ba practical guide to customer satisfaction / _cD.B.N. Murthy. |
| 260 |
_aNew Delhi ; _aThousand Oaks, CA : _bSage Publications, _cc1999. |
||
| 300 |
_a226 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 590 | _aMoklesur | ||
| 650 | 0 |
_aTotal quality management. _970574 |
|
| 650 | 0 |
_aConsumer satisfaction. _970575 |
|
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0657/99011084-d.html |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0657/99011084-t.html |
| 942 |
_2ddc _cBK _02 |
||
| 999 |
_c24635 _d24635 |
||