| 000 | 00665nam a2200181 4500 | ||
|---|---|---|---|
| 005 | 20181210011500.0 | ||
| 008 | 180415b2001 ii ||||| |||| 001 0 eng d | ||
| 040 |
_aBD-DhBPA _cBD-DhBPA |
||
| 082 |
_a658.812 _bBUH 2001 |
||
| 100 |
_a Ken Burnett _974627 |
||
| 245 |
_aThe Handbook of key customer relationship management : _b the definitive guide to winning, managing and developing key account business / _cKen Burnett |
||
| 260 |
_aLondon : _bPrentice Hall, _c2001. |
||
| 300 |
_aXIX, 401 p. _c 22 cm |
||
| 504 | _aIncludes index. | ||
| 590 | _aAmirul | ||
| 650 |
_a Customer relations _x Management. _x Relationship marketing. _974628 |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c26169 _d26169 |
||