| 000 | 00572cam a2200181 4500 | ||
|---|---|---|---|
| 005 | 20181210011545.0 | ||
| 008 | 720417s1977 nyu b 000 0 eng | ||
| 040 |
_aDLC _cDLC _d BD-DhBPA |
||
| 082 |
_a658.812 _bGAP 1977 |
||
| 245 | 0 | 0 |
_aProduct service management / _cedited by Thomas A. Gannon. |
| 260 |
_aNew York : _bAmerican Management Association, _c1972. |
||
| 300 |
_a169 p. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 590 | _aAmirul | ||
| 650 | 0 |
_aCustomer services. _975078 |
|
| 700 | 1 |
_aGannon, Thomas A., _eed. _975079 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c26328 _d26328 |
||