| 000 | 00985cam a22002654a 4500 | ||
|---|---|---|---|
| 005 | 20181210011858.0 | ||
| 008 | 990903s2000 caua b 1 eng | ||
| 020 | _a0761916113 (acidfree paper) | ||
| 020 | _a0761916121 (pbk. : acidfree paper) | ||
| 040 |
_aDLC _cDLC _dBD-DhBPA |
||
| 082 | 0 | 0 |
_a658.8 _221 _bHAN 2000 |
| 245 | 1 | 0 |
_aHandbook of services marketing & management / _cTeresa A. Swartz, Dawn Iacobucci, editors. |
| 246 | 3 | _aHandbook of services marketing and management | |
| 260 |
_aThousand Oaks : _bSage Publications, _cc2000. |
||
| 300 |
_aix, 521 p. : _bill. ; _c27 cm. |
||
| 504 | _aIncludes bibliographical references and indexes. | ||
| 590 | _aAl Amin | ||
| 650 | 0 |
_aService industries _xMarketing. _976733 |
|
| 650 | 0 |
_aService industries _xManagement. _976734 |
|
| 650 | 0 |
_aCustomer services _xMarketing. _976735 |
|
| 650 | 0 |
_aCustomer services _xManagement. _976736 |
|
| 700 | 1 |
_aSwartz, Teresa A. _96475 |
|
| 700 | 1 |
_aIacobucci, Dawn. _976737 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c26984 _d26984 |
||