| 000 | 00999nam a2200253 a 4500 | ||
|---|---|---|---|
| 005 | 20181210013355.0 | ||
| 008 | 920729s1993 wiua b 001 0 eng | ||
| 010 | _a 92029575 | ||
| 020 | _a0873891678 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dBD-DhBPA |
||
| 082 | 0 | 0 |
_a658.812 _220 _bFLC 1993 |
| 100 | 1 |
_aFliehman, Deborah G., _d1953- _984631 |
|
| 245 | 1 | 0 |
_aCustomer retention through quality leadership : _bthe Baxter approach / _cDeborah G. Fliehman, David D. Auld. |
| 260 |
_aMilwaukee, Wis. : _bASQC Quality Press, _cc1993. |
||
| 300 |
_axii, 233 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references (p. 221-224) and index. | ||
| 590 | _amizan | ||
| 610 | 2 | 0 |
_aBaxter Healthcare Corp. _984632 |
| 650 | 0 |
_aConsumer satisfaction _zUnited States _xCase studies. _984633 |
|
| 650 | 0 |
_aCustomer relations _zUnited States _xCase studies. _984634 |
|
| 650 | 0 |
_aQuality of products _zUnited States _xCase studies. _984635 |
|
| 700 | 1 |
_aAuld, David D., _d1940- _984636 |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c29760 _d29760 |
||