Customer-driven services management /
Balachandran, S., 1932-
Customer-driven services management / S. Balachandran. - New Delhi ; Thousand Oaks, Calif. : Response Books, 1999. - 333 p. ; 23 cm.
Includes bibliographical references (p. [326]-327) and index.
8170368413 (India : hb) 8170368421 (India : pb) 0761993711 (U.S. : hb) 076199372X (U.S. : pb)
Customer services--Management.--India
658.80954 / BAC 1999
Customer-driven services management / S. Balachandran. - New Delhi ; Thousand Oaks, Calif. : Response Books, 1999. - 333 p. ; 23 cm.
Includes bibliographical references (p. [326]-327) and index.
8170368413 (India : hb) 8170368421 (India : pb) 0761993711 (U.S. : hb) 076199372X (U.S. : pb)
Customer services--Management.--India
658.80954 / BAC 1999