Satisfying internal customers first :
Chang, Richard Y.
Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. - Irvine, Calif. : Richard Chang Associates, c1994. - vii, 104 p. : ill. ; 26 cm. - Quality improvement series. A practical guidebook .
Customer services.
Consumer satisfaction.
Job satisfaction.
Personnel management.
658.8 / CHS 1994
Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly. - Irvine, Calif. : Richard Chang Associates, c1994. - vii, 104 p. : ill. ; 26 cm. - Quality improvement series. A practical guidebook .
Customer services.
Consumer satisfaction.
Job satisfaction.
Personnel management.
658.8 / CHS 1994