Satisfying internal customers first : (Record no. 26961)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00920cam a2200253 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20181210011849.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 940602s1994 caua 000 0 eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)30152840 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | ScPT |
| Transcribing agency | ScPT |
| Modifying agency | BD-DhBPA |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Edition number | 20 |
| Item number | CHS 1994 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Chang, Richard Y. |
| 9 (RLIN) | 76676 |
| 245 10 - TITLE STATEMENT | |
| Title | Satisfying internal customers first : |
| Remainder of title | a practical guide to improving internal and external customer satisfaction / |
| Statement of responsibility, etc. | Richard Y. Chang, P. Keith Kelly. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Irvine, Calif. : |
| Name of publisher, distributor, etc. | Richard Chang Associates, |
| Date of publication, distribution, etc. | c1994. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 104 p. : ill. ; 26 cm. |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Quality improvement series. |
| 9 (RLIN) | 76677 |
| 440 #2 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | A practical guidebook |
| 9 (RLIN) | 76678 |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 76679 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 76680 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Job satisfaction. |
| 9 (RLIN) | 76681 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Personnel management. |
| 9 (RLIN) | 76682 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Kelly, P. Keith. |
| 9 (RLIN) | 76683 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Bangladesh Public Administration Training Centre Library | Bangladesh Public Administration Training Centre Library | General Stacks | 04/15/2018 | 1 | 658.8 CHS 1994 | 80021 | 03/22/2020 | 11/12/2019 | 04/15/2018 | Books | Al Amin |