Customer retention through quality leadership :
Fliehman, Deborah G., 1953-
Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld. - Milwaukee, Wis. : ASQC Quality Press, c1993. - xii, 233 p. : ill. ; 23 cm.
Includes bibliographical references (p. 221-224) and index.
0873891678 (alk. paper)
92029575
Baxter Healthcare Corp.
Consumer satisfaction--Case studies.--United States
Customer relations--Case studies.--United States
Quality of products--Case studies.--United States
658.812 / FLC 1993
Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld. - Milwaukee, Wis. : ASQC Quality Press, c1993. - xii, 233 p. : ill. ; 23 cm.
Includes bibliographical references (p. 221-224) and index.
0873891678 (alk. paper)
92029575
Baxter Healthcare Corp.
Consumer satisfaction--Case studies.--United States
Customer relations--Case studies.--United States
Quality of products--Case studies.--United States
658.812 / FLC 1993