Customer retention through quality leadership : (Record no. 29760)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00999nam a2200253 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20181210013355.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 920729s1993 wiua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 92029575 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0873891678 (alk. paper) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | BD-DhBPA |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Edition number | 20 |
| Item number | FLC 1993 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fliehman, Deborah G., |
| Dates associated with a name | 1953- |
| 9 (RLIN) | 84631 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer retention through quality leadership : |
| Remainder of title | the Baxter approach / |
| Statement of responsibility, etc. | Deborah G. Fliehman, David D. Auld. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Milwaukee, Wis. : |
| Name of publisher, distributor, etc. | ASQC Quality Press, |
| Date of publication, distribution, etc. | c1993. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xii, 233 p. : |
| Other physical details | ill. ; |
| Dimensions | 23 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 221-224) and index. |
| 590 ## - LOCAL NOTE (RLIN) | |
| Local note | |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Baxter Healthcare Corp. |
| 9 (RLIN) | 84632 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| Geographic subdivision | United States |
| General subdivision | Case studies. |
| 9 (RLIN) | 84633 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| Geographic subdivision | United States |
| General subdivision | Case studies. |
| 9 (RLIN) | 84634 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Quality of products |
| Geographic subdivision | United States |
| General subdivision | Case studies. |
| 9 (RLIN) | 84635 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Auld, David D., |
| Dates associated with a name | 1940- |
| 9 (RLIN) | 84636 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Public note |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Bangladesh Public Administration Training Centre Library | Bangladesh Public Administration Training Centre Library | General Reading Room | 04/16/2018 | 658.812 FLC 1993 | 81026 | 04/16/2018 | 04/16/2018 | Books | mizan | ||||
| Dewey Decimal Classification | Bangladesh Public Administration Training Centre Library | Bangladesh Public Administration Training Centre Library | General Reading Room | 04/16/2018 | 658.812 FLC 1993 | 81660 | 04/16/2018 | 12/10/2018 | Books | mizan |