World class IT service delivery /
Wheatcroft, Peter.
World class IT service delivery / Peter Wheatcroft. - Swindon, U.K. : BCS, 2008. - xviii, 162 p. : ill. ; 25 cm.
Includes bibliographical references (p. 159) and index.
1902505824 (pbk.) 9781902505824
2007531599
Information technology--Management.
Computer technical support.
Computer service industry.
004 / WHW 2008
World class IT service delivery / Peter Wheatcroft. - Swindon, U.K. : BCS, 2008. - xviii, 162 p. : ill. ; 25 cm.
Includes bibliographical references (p. 159) and index.
1902505824 (pbk.) 9781902505824
2007531599
Information technology--Management.
Computer technical support.
Computer service industry.
004 / WHW 2008