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Focused quality : managing for results / Harvey K. Brelin ... [et al.] ; foreword by C. Jackson Grayson, Jr.

Contributor(s): Brelin, Harvey K, 1942-Material type: TextTextPublication details: Delray Beach, FL : St. Lucie Press, c1994. Description: xiv, 193 p. : ill. ; 24 cmISBN: 1884015182Subject(s): Total quality managementDDC classification: 658.1 LOC classification: HD62.15 | .F63 1994
Contents:
Foreword / C. Jack Grayson -- Pt. I. Managing the Vital Few. 1. Why Focused Quality Management? -- Pt. II. Focused Quality Management: A Framework for Success. 2. Prepare: Laying the Foundation. 3. Plan: Focusing Process Improvements. 4. Deploy: Making Process Improvements Happen. 5. Deploy: Making Organizational Improvements Happen. 6. Transition: Making It Stick -- Pt. III. Leading the Change. 7. Leading the Charge. 8. Is the Organization Ready? 9. When Things Go Wrong -- App. A Quick Quality Survey --App. B Critical Success Factor/Key Process Matrix --App. C Evolution of Quality Management.
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Item type Current library Call number Status Notes Date due Barcode
Books Books Bangladesh Public Administration Training Centre Library
General Stacks
658.1 FOC 1994 (Browse shelf(Opens below)) Available Rashid 79059

Includes bibliographical references and index.

Foreword / C. Jack Grayson -- Pt. I. Managing the Vital Few. 1. Why Focused Quality Management? -- Pt. II. Focused Quality Management: A Framework for Success. 2. Prepare: Laying the Foundation. 3. Plan: Focusing Process Improvements. 4. Deploy: Making Process Improvements Happen. 5. Deploy: Making Organizational Improvements Happen. 6. Transition: Making It Stick -- Pt. III. Leading the Change. 7. Leading the Charge. 8. Is the Organization Ready? 9. When Things Go Wrong -- App. A Quick Quality Survey --App. B Critical Success Factor/Key Process Matrix --App. C Evolution of Quality Management.

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