Empowerment : HR strategies for service excellence / Conrad Lashley.
Material type: TextSeries: The hospitality, leisure and tourism seriesPublication details: Oxford ; Boston : Butterworth/Heinemann, 2001. Description: xvii, 300 p. : ill. ; 24 cmISBN: 0750652446Subject(s): Service industries -- Management | Service industries -- Quality control | Customer services -- ManagementDDC classification: 658.3Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Books | Bangladesh Public Administration Training Centre Library General Stacks | 658.3 LAE 2002 (Browse shelf(Opens below)) | Available | Shamim | 103527 | |
Books | Bangladesh Public Administration Training Centre Library General Stacks | 658.3 LAE 2002 (Browse shelf(Opens below)) | Available | mizan | 91851 |
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658.3 KUA 1979 Aspects of personnel management and industrial relations / | 658.3 KUH 1963 Human elements of administration : | 658.3 LAC 1958 The changing of organizational behavior patterns : | 658.3 LAE 2002 Empowerment : | 658.3 LAE 2002 Empowerment : | 658.3 LAI 1981 Increasing productivity through performance appraisal / | 658.3 LAI 1981 Increasing productivity through performance appraisal / |
Includes bibliographical references (p. [277]-293) and index.
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