Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Bangladesh Public Administration Training Centre Library General Reading Room | 658.834 VAI 1998 (Browse shelf(Opens below)) | Available | mizan | 84655 |
Includes bibliographical references (p. [465]-476) and index.
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