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Measuring customer satisfaction / Richard F. Gerson.
Material type:
TextSeries: Fifty-Minute seriesPublication details: Menlo Park, Calif. : Crisp Publications, c1993. Description: ix, 112 p. : ill. ; 26 cmISBN: 0749412593Subject(s): Consumer satisfaction | Customer services -- EvaluationDDC classification: 658.812 LOC classification: HF5415.5 | .G46 1993
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Bangladesh Public Administration Training Centre Library General Reading Room | 658.812 GEM 1993 (Browse shelf(Opens below)) | Available | Maher | 87758 |
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| 658.81 IMA 2008 The art of marketing communication and corporate culture / | 658.812 FLC 1993 Customer retention through quality leadership : | 658.812 FLC 1993 Customer retention through quality leadership : | 658.812 GEM 1993 Measuring customer satisfaction / | 658.812 MAH 1999. How to profitability delight your customers / | 658.812 TIW 2000 Winning the information game : | 658.82 DEH 1989 How to give quality service to your customers / |
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