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Empowerment : HR strategies for service excellence / Conrad Lashley.
Material type:
TextSeries: The hospitality, leisure and tourism seriesPublication details: Oxford ; Boston : Butterworth/Heinemann, 2001. Description: xvii, 300 p. : ill. ; 24 cmISBN: 0750652446Subject(s): Service industries -- Management | Service industries -- Quality control | Customer services -- ManagementDDC classification: 658.3
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Books
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Bangladesh Public Administration Training Centre Library General Stacks | 658.3 LAE 2002 (Browse shelf(Opens below)) | Available | Shamim | 103527 | |
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Books
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Bangladesh Public Administration Training Centre Library General Stacks | 658.3 LAE 2002 (Browse shelf(Opens below)) | Available | mizan | 91851 |
Includes bibliographical references (p. [277]-293) and index.
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