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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / by Terry G. Vavra.
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TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c1997. Description: xviii, 490 p. : ill. ; 24 cmISBN: 0873894057 (alk. paper)Subject(s): Consumer satisfaction -- EvaluationDDC classification: 658.834
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Bangladesh Public Administration Training Centre Library General Reading Room | 658.834 VAI 1998 (Browse shelf(Opens below)) | Available | mizan | 84655 |
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| 658.83 CON 1993 Consultancy on strategic information planning / | 658.83 MCM 2016 The Market Research Toolbox : | 658.83 ZIB 1994 Business research methods / | 658.834 VAI 1998 Improving your measurement of customer satisfaction : | 658.84 STE 2000 Email marketing : | 658.848 PAG 1998 Globalization and business practice : | 658.85 BEH 1966 How I multiplied my income and happiness in selling / |
Includes bibliographical references (p. [465]-476) and index.
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