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Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld.
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TextPublication details: Milwaukee, Wis. : ASQC Quality Press, c1993. Description: xii, 233 p. : ill. ; 23 cmISBN: 0873891678 (alk. paper)Subject(s): Baxter Healthcare Corp | Consumer satisfaction -- United States -- Case studies | Customer relations -- United States -- Case studies | Quality of products -- United States -- Case studiesDDC classification: 658.812
| Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Bangladesh Public Administration Training Centre Library General Reading Room | 658.812 FLC 1993 (Browse shelf(Opens below)) | Available | mizan | 81026 | |
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Books
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Bangladesh Public Administration Training Centre Library General Reading Room | 658.812 FLC 1993 (Browse shelf(Opens below)) | Available | mizan | 81660 |
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| 658.80954 BAC 1999 Customer-driven services management / | 658.81 IMA 2008 The art of marketing communication and corporate culture / | 658.812 FLC 1993 Customer retention through quality leadership : | 658.812 FLC 1993 Customer retention through quality leadership : | 658.812 GEM 1993 Measuring customer satisfaction / | 658.812 MAH 1999. How to profitability delight your customers / | 658.812 TIW 2000 Winning the information game : |
Includes bibliographical references (p. 221-224) and index.
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