Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld.
Material type: TextPublication details: Milwaukee, Wis. : ASQC Quality Press, c1993. Description: xii, 233 p. : ill. ; 23 cmISBN: 0873891678 (alk. paper)Subject(s): Baxter Healthcare Corp | Consumer satisfaction -- United States -- Case studies | Customer relations -- United States -- Case studies | Quality of products -- United States -- Case studiesDDC classification: 658.812Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Books | Bangladesh Public Administration Training Centre Library General Reading Room | 658.812 FLC 1993 (Browse shelf(Opens below)) | Available | mizan | 81026 | |
Books | Bangladesh Public Administration Training Centre Library General Reading Room | 658.812 FLC 1993 (Browse shelf(Opens below)) | Available | mizan | 81660 |
Includes bibliographical references (p. 221-224) and index.
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