Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction / Richard Y. Chang, P. Keith Kelly.
Material type: TextSeries: Quality improvement series | A practical guidebookPublication details: Irvine, Calif. : Richard Chang Associates, c1994. Description: vii, 104 p. : ill. ; 26 cmSubject(s): Customer services | Consumer satisfaction | Job satisfaction | Personnel managementDDC classification: 658.8Item type | Current library | Call number | Status | Notes | Date due | Barcode |
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Books | Bangladesh Public Administration Training Centre Library General Stacks | 658.8 CHS 1994 (Browse shelf(Opens below)) | Available | Al Amin | 80021 |
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